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WorkshopLive Support and General Information
We are committed to providing the best customer service available. Use any one of the following methods to contact us and we will do our best to answer all questions and resolve any issue that you may have.

 
Important Information
 
   System Requirements:

Software Installation:  (WorkshopLive lessons require you to have or install the following free programs: Adobe Flash, Shockwave, and WorkshopLive extras.)

 
Support Options
 
   Live Chat Support:
M-Fri: 8am - 6pm, EST; Sat: 12 noon - 4pm, EST; Sun: Email support only

You can chat with a live support person. Clicking on the live support link will launch a separate window on your PC allowing you to communicate directly with a living, breathing expert. When you're done, please don't forget to fill in the feedback form that comes up after your chat session. That will help us continue to improve our service for the next time you need our help.
 
   Phone Support:
M-F: 8:00am - 6pm, EST

Our customer service specialists are ready when you need them.
In US & Canada, call toll-free at 866-301-9313.
English speaking International customers can call direct at 01-413-358-9642.
 
   Email Support:
Have questions but little time? Send us an email to support@workshoplive.com. We will do our best to respond within 12 hours.
 
   Get quick answers to your Frequently Asked Questions.

We love our friends to stop by our studio and see how we create the WorkshopLive magic. Stop by and meet our team.

877 South Street
Pittsfield, MA 01201
1-866-301-9313
Fax: 413-443-8745
 

WorkshopLive uses high quality Flash or QuickTime video, as well as advanced graphics to provide the best online learning experience available.

PC’s: Windows XP with Service Pack 2 installed, Windows 2000 SP 4

PC Browsers: We support most browsers including Internet Explorer 6.0/7.0 and Mozilla Firefox 1.5/2.0

Processor: Pentium 4 with 1 ghz processor or higher and 512 mg of Ram are recommended.
(If you have an older computer, we suggest that you try our sample lessons to test your system’s compatibility. The QuickTime format is better for slower connection speeds or older computers.)


Mac’s: We recommend OSX version 10.3.8 or higher. WorkshopLive supports Intel Macs running Safari or Firefox natively.

Mac Browsers: Safari, Firefox, or Internet Explorer for Mac


Internet Connection: You must have a high speed DSL, cable or T1 connection to be able to run our lessons. We recommend a high speed connection of 512 kbps for the streaming flash format. The QuickTime format can be used with slower DSL connection speeds. You can test your connection speed by clicking on this link and choosing the city closest to you: www.speakeasy.net/speedtest

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