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Frequently Asked QuestionsI am clicking on the play button, but nothing is happening?I just get a blank screen when I play a lesson? I can't login; it just brings me back to the login screen. The lessons are slow and choppy, how can I make them faster? I sometimes get a shockwave error when trying to play a lesson? Can I use AOL to play the lessons? How do I turn off my pop-up blockers? I am an Intel Mac user and I just get a blank white page when I try to play the lessons. How come I can't print out some of the songs? Do you guys answer music questions? I just signed up for my 7 day trial and can't login? What software do I need to view the lessons? Can I request a song? I just picked up the guitar where do I start? How much does this all cost? How can I get a Free Trial? How can I contact support? I have just finished the absolute beginner guitar lessons, where do I go next? AnswersQ: I am clicking on the play button, but nothing is happening? A: If nothing happens when you try to play a lesson, you have a pop-up blocker turned on. If you need help in turning off the pop-up blocker, please download the pop-up blocker PDF Q: I just get a blank screen when I play a lesson? A: Adobe shockwave and our WorkshopLive shockwave xtras must be installed. Be sure your pops up blockers are disabled. If you have not installed these programs please go to our install page and install these programs. If you have already tried to install these programs they may not have installed completely, for instructions on how to uninstall/reinstall shockwave, please download the appropriate PDF below.
PC Q: I can't login; it just brings me back to the login screen. A: You are using some kind of internet security program which is prohibiting our cookie. Please check to see if you are using Norton or McAfee security suite and add our site (WorkshopLive.com) to the safe list. If you are using IE7 you must ad Workhoplive.com to your trusted sites found in Internet Options, security and to the allow cookies setting under Privacy - Advanced button. Q: The lessons are slow and choppy, how can I make them faster? A: Because of the high quality of our lesson videos, you will need a lot of bandwidth to play them. Every ISP has fluxuation with their bandwidth so sometimes the videos make be slow and choppy. If that happens you can switch to a progressive format. A progressive format will buffer a portion of the lesson on your hard drive, before it starts playing. So when you do play the lesson, you are playing it from your hard drive, so the lessons will run normally. We recommend that you first test your connection speeds, they can vary drastically from hour to hour. Click on this link to run a speed test check. We recommend the progressive download versions for any connection speed under 756 kbps. Now play a lesson! Q: I sometimes get a shockwave error when trying to play a lesson? A: A shockwave error occurs when the animated graphic file that is used in the lesson is not completely downloaded to your system. This can be due to occasional packet loss in your internet connection or you may be out of room in your temporary internet cache files. Try logging out, closing your browser and then come back in and try the lesson again. If the problem persists, you may want to increase the size of your temporary internet cache memory. Open your browser and go to Tools - Internet Options - Temporary internet cache memory disk storage. It the problem still persists, please contact chat support to report the problem. Q: Can I use AOL to play the lessons? A: AOL is not recommended to play our lessons. AOL ís proprietary security software also will block the correct installation of shockwave. We recommend that you do not use the AOL browser when accessing our site to install software or to play the lessons. Please use IE/Firefox MAC- Safari/Firefox Q: How do I turn off my pop-up blockers?
If you are still having problems turning off your pop-up blockers, then please download the following Q: I am an Intel Mac user and I just get a blank white page when I try to play the lessons. A: Intel Mac users must set their Safari browser to run in Rosetta mode. To do this go to Finder - Applications - Safari - and click on more Info - then check the checkbox next to Open using Rosetta mode. You may switch Safari off when not using WorkshopLive to maintain the best performance. Q: How come I can't print out some of the songs? A: Because of copyright laws we are unable to provide printable versions of the licensed songs; however we can with public domain songs. If you would like to order the sheet music for a song, please go to www.ordermusictoday.com. Q: Do you guys answer music questions? A: Sure, Antonio is available on Live Chat Monday- Friday 9:00 am to 5:00 pm (if you have a quick question please email us at musicsupport@workshoplive.com) Q: I just signed up for my 7 day trial and can't login? A: A confirmation email was sent to the email address you used to register. Please check your spam/junk and if you canít find it, please either come into live chat or call us at 1-866-752-6283 Q: What software do I need to view the lessons? A: We require 3 pieces of free software in order to view our lessons. Adobe Shockwave - Adobe Flash - WorkshopLive Xtras A: Sure, just send your request to support@workshoplive.com Q: I just picked up the guitar - where do I start? A: We offer absolute beginner classes; these lessons are perfect for someone who has never played the guitar. Please log into your account - Click on My Lessons - My Lesson Catalog - Select Step1: Guitar - Step2: Absolute Beginner. From there move onto the beginner lessons for the style of your choice. Q: How much does this all cost? A: The best value are the Subscription plans which offer unlimited access to every lesson and song lesson on the site. You can choose: Monthly $29.95 - Quarterly $59.95 - Annual $199.95. We also offer a "Pay as you go" option. You will be able to purchase individual lessons packs, courses or songs without subscribing. Q: How can I get a Free Trial? A: Go to www.workshoplive.com/playfree and sign up for a 7 day trial. This Free Trial feature may go away. A: We offer 24/7 support. You can contact 3 different ways:
Q: I have just finished the absolute beginner guitar lessons, where do I go next? A: That is entirely up to you! Most of the music styles have Beginner, Intermediate, and Advanced lessons. So if you want to learn Blues start with the beginner lessons and go from there. Or study different styles at the same time - take rock lessons one day and finger style lessons the next. It is all there for you when you want it. |